Customer reviews of Herts Motors Limited

By Kirk H on 04 January 2019 | Purchase not verified

Purchased a 5 year old van with 66,000 miles for over £13,000 on finance. The engine seized after only 8 months and the garage won't repair it or offer any financial help. I would strongly recommend against using this company.

Reply from Herts Motors Limited on 04/01/19

We are sorry to hear you have had a problem, we have offered to assist but you declined. We feel that your review is not fair or accurate, the van was invoiced at £8550 plus vat not £13,000 as you state. The van was supplied with a 6 month AA warranty with options to extend to 1,2,or 3 years you accepted the 6 months warranty which was included within the purchase price, the problem occurred at almost 9 months which is 3 months past your warranty period .You said the engine did not sound right but continued to drive until the engine failed this is a circumstance out of our control. Despite your internet crusade to blight our business our offer to assist you remains open

By Howard T on 11 April 2017 | Purchase not verified

From the moment you walk into Herts Motors you are given excellent personal customer service. I have used this company on more than one occasion to buy vans for my work, and I am delighted with the way I have been treated. The range of vans is excellent, both in quality and value for money, and even if the van requirements can't be met straight away, within a short time the staff have sourced the right van and made arrangements for it to be brought to the site. I cannot speak highly enough of the professional way I have been treated.

Reply from Herts Motors Limited on 12/04/17

thanks for taking the time to review us regards Kevin